CLIENT CHARTER

We pledge and committed to provide efficient, professional, ethical and friendly service to our customers as such :-

Corporate Service

  1. To Provide feedback to the application of visiting UPSI within three working days upon receiving the application letter.
  2. To Provide feedback to the souvenir’s applicant within three (3) working days upon receiving the souvenir application form.


Media Service

  1. To Provide notes to the writer for media broadcasting a day before the event.
  2. To Release an inviting letter to the media five (5) working days before the event.


Photography Service

  1. To Provide feedback on photography services to the applicant within three (3) working days before the event.
  2. To Ensure the photos will be uploaded in Online Gallery within ten days (10) days after the event was held.


Corporate Graphic Service

  1. To Provide layout and design within seven (7) working days upon receiving the application form.

Corporate Publishing Service

  1. To coordinate the information that will be uploaded to the website within one (1) working day upon receiving the information.
  2. To Update the content of information in highlight section of UPSI Portal once a week.
  3. To submit copy of non-edit recording video is executed within two (2) weeks after the recording is made to the subscriber.

Report Management Service

  1. Counter service for all transactions is entertained within five (5) minutes.
  2. To Produce acknowledgement letter to the customer within one (1) working days upon receiving the complaint.
  3. To Transmit that complaint to the respective centre within three (3) working days upon receiving the complaint.
  4. To Respond to the complaint in newspaper on the same day or one (1) working days upon receiving the complaint.
  5. To Provide feedback to the Public Complaint Bureau within seven (7) working days upon receiving the complaint.


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Last Update : 11 July 2018