CLIENT CHARTER

We pledge and committed to provide efficient, professional, ethical and friendly service to our customers as such :-

  1. Provide feedback to the application of visiting UPSI within three working days upon receiving the application

  2. Provide feedback to the souvenir's applicant within three working days upon receiving the application ;

  3. Provide notes to the writer for media broadcasting a day before the event

  4. Release an inviting letter to the media 10 working days before the event was held

  5. Provide feedback on photography services to the applicant within three days upon receiving the application

  6. Ensure the photos will be uploaded in Online Gallery within seven days after the event was held

  7. Provide layout and design within 30 working days upon receiving the application

  8. Coordinate information uploaded in website within one working day upon receiving the information

  9. Update the content of information in highlight section of UPSI Portal once a week

  10. Produce acknowledgement letter to the customer within one working days upon receiving the complaint

  11. Transmit that complaint to the respective centre within one working days upon receiving the complaint

  12. Respond to the complaint in newspaper on the same day or one working days upon receiving the complaint

  13. Provide feedback to the Public Complaint Bureau within three working days upon receiving the complaint

  14. Provide feedback towards the video recording services application within 7 working days before programme for ‘single camera production’ and ten working days before programme for ‘multiple camera production.’’.

  15. Provide the video recorded without any editing for programme organiser (if needed) within fourteen days after recording

 

SPECIFIC CLIENT CHARTER :

We Promised :-

Corporate Service

  1. Provide feedback to the application of visiting UPSI within three working days upon receiving the application.
  2. Provide feedback to the souvenir’s applicant within three working days upon receiving the application.


Media & Publication Service

  1. Provide notes to the writer for media broadcasting a day before the event
  2. Release an inviting letter to the media 10 working days before the event was held.


Photography Service

  1. Provide feedback on photography services to the applicant within three days upon receiving the application.
  2. Ensure the photos will be uploaded in Online Gallery within seven days after the event was held.

Production & New Media Media Service

  1. Provide layout and design within 30 working days upon receiving the application.
  2. Coordinate information uploaded in website within one working day upon receiving the information.
  3. Update the content of information in highlight section of UPSI Portal once a week.


Report Management Service

  1. Produce acknowledgement letter to the customer within one working days upon receiving the complaint.
  2. Transmit that complaint to the respective centre within one working days upon receiving the complaint.
  3. Respond to the complaint in newspaper on the same day or one working days upon receiving the complaint.
  4. Provide feedback to the Public Complaint Bureau within three working days upon receiving the complaint.